IT Relationship Management: Four Early Warning Signs of Breakdown

Michael Stone
IT RELATIONSHIP MANAGEMENT:

IT Relationship Management: Four Early Warning Signs of Breakdown

Michael Stone
IT RELATIONSHIP MANAGEMENT:

Planning and Managing Service Levels

Ian Hayes

Companies turn to outsourcing for many different reasons. Some companies want to pursue new opportunities, others seek to offload nonstrategic functions, and still others want to reduce and control costs. Yet despite these different motivating factors, there is a common thread underlying each of these decisions to outsource.


Planning and Managing Service Levels

Ian Hayes

Companies turn to outsourcing for many different reasons. Some companies want to pursue new opportunities, others seek to offload nonstrategic functions, and still others want to reduce and control costs. Yet despite these different motivating factors, there is a common thread underlying each of these decisions to outsource.


Planning and Managing Service Levels

Ian Hayes

There are many things that prompt companies to consider outsourcing. Some organizations want to focus on their core competencies and offload nonstrategic functions to the outsourcer. Others want to pursue a new opportunity, change direction, or correct problems in their IT organization. None of these companies, however, would be willing to consider outsourcing if it meant a deterioration in service.


Planning and Managing Service Levels

Ian Hayes

There are many things that prompt companies to consider outsourcing. Some organizations want to focus on their core competencies and offload nonstrategic functions to the outsourcer. Others want to pursue a new opportunity, change direction, or correct problems in their IT organization. None of these companies, however, would be willing to consider outsourcing if it meant a deterioration in service.


The "Service" Aspect of an ASP

Ian Hayes

The Internet and ever-increasing bandwidth have spawned a new method of delivering software functionality -- the application service provider (ASP) model. An ASP creatively combines aspects of software packages, outsourcing, and Internet delivery, allowing customers to receive all the benefits of using a software application without the associated burdens.


The "Service" Aspect of an ASP

Ian Hayes

The Internet and ever-increasing bandwidth have spawned a new method of delivering software functionality -- the application service provider (ASP) model. An ASP creatively combines aspects of software packages, outsourcing, and Internet delivery, allowing customers to receive all the benefits of using a software application without the associated burdens.


Multivendor Sourcing: Setting Up Relationships for Success

Michael Epner

Sole-source outsourcing relationships are dead. At least that's the feedback from Cutter Consortium's latest outsourcing survey in which 83% of respondents indicated that they are currently involved in multivendor engagements. Gone are the days when a single vendor provided everything necessary to address an organization's IT needs.


Multivendor Sourcing: Setting Up Relationships for Success

Michael Epner

Sole-source outsourcing relationships are dead. At least that's the feedback from Cutter Consortium's latest outsourcing survey in which 83% of respondents indicated that they are currently involved in multivendor engagements. Gone are the days when a single vendor provided everything necessary to address an organization's IT needs.


IT Relationship Management: Four Early Warning Signs of Breakdown

Michael Stone
IT RELATIONSHIP MANAGEMENT:

IT Relationship Management: Four Early Warning Signs of Breakdown

Michael Stone
IT RELATIONSHIP MANAGEMENT:

Cross-Family Architectures

Tom DeMarco, Cutter Business Technology Council, Cutter Business Technology Council, Cutter Business Technology Council
Domain

System Architecture

Assertion #11

A willingness to invest in cross-family architectures will distinguish successful from unsuccessful IT user organizations.


Cross-Family Architectures

Tom DeMarco, Cutter Business Technology Council, Cutter Business Technology Council, Cutter Business Technology Council
Domain

System Architecture

Assertion #11

A willingness to invest in cross-family architectures will distinguish successful from unsuccessful IT user organizations.


Cross-Family Architectures

Tom DeMarco, Cutter Business Technology Council, Cutter Business Technology Council, Cutter Business Technology Council
Domain

System Architecture

Assertion #11

A willingness to invest in cross-family architectures will distinguish successful from unsuccessful IT user organizations.


IT Centralization versus Decentralization: The Trend Toward Collaborative Governance

William Ulrich

Editor's note: Assertion #4 from the Cutter Technology Council states, "Centralized IT departments will become unsustainable." This assertion will be explored fully in an upcoming Council Opinion.


IT Centralization versus Decentralization: The Trend Toward Collaborative Governance

William Ulrich

Editor's note: Assertion #4 from the Cutter Technology Council states, "Centralized IT departments will become unsustainable." This assertion will be explored fully in an upcoming Council Opinion.