A business architecture tool provides a repository for maintaining business architecture content and the ability to generate a wide array of blueprints and reports, which are then used for purposes of analysis and communication in various business scenarios. 

In this Executive Update, we take a deeper look at the ADF and examine some of its aspects in more detail. Along the way, we illustrate the concepts of the Agile epic and story.

Among all metrics, share of wallet has evolved into the go-to financial metric for customer experience because it is a true measure — relative to alternatives — of how customers spend their money at the point of sale.

To develop an exponentially growing Lean/Agile organization that will have the capabilities to meet uncertainty/unpredictability and adaptability/maneuverability on demand, we must develop the potential of its people with a primary emphasis on designing and developing the whole organizational system(s).

This Advisor lists some career options for business architects who have successfully mastered the role and want to advance further.

The artificial intelligence (AI) technology organizations are most interested in adopting is predictive analytics, according to nearly 80% of the respondents in our ongoing survey examining the adoption and application of AI technology in the enterprise.

This Cutter Consortium white paper is primarily designed for business architecture practice leaders and business architecture practitioners. It is also helpful for executives (or any other business or IT roles) who would like to gain a more in-depth understanding of what business architecture is and is not.

Given the risk/reward tradeoff inherent in disruptive technology adoption, this Executive Update aims to identify the motives, pressures, and efforts that influence continued adoption intention and usage of a disruptive technology after the initial adoption stage. 

Given the risk/reward tradeoff inherent in disruptive technology adoption, this Executive Update aims to identify the motives, pressures, and efforts that influence continued adoption intention and usage of a disruptive technology after the initial adoption stage. 

It is crucial that good customer experience (CX) embraces change since it is a given that customers will change as they learn more and continue to engage. This implies the need for a continuous conversation with customers that is more ­­­­­of a continual interaction rather than a face-to-face conversation. It is a way of doing things rather than a thing itself.

A recent debate between two human debaters and IBM’s Project Debater effectively showed that Project Debater could interact in a human debate scenario. This Advisor examines Project Debater’s functionality.

To cope with the disruption of digital transformation, an incumbent should combine its advantages with those of insurtechs, including a service mindset.

It’s not always clear where to begin on analytics projects. This Advisor provides some guidelines on how your business can get started.

Cutter Consortium is conducting a series of surveys on how organizations are adopting, or planning to adopt, artificial intelligence (AI) technologies. We also seek to identify important issues and other considerations they are encountering or foresee encountering in their efforts. Here in Part III, we look at survey findings concerning the benefits and goals organizations hope to achieve with their AI initiatives.

Cutter Consortium is conducting a series of surveys on how organizations are adopting, or planning to adopt, artificial intelligence (AI) technologies. We also seek to identify important issues and other considerations they are encountering or foresee encountering in their efforts. Here in Part III, we look at survey findings concerning the benefits and goals organizations hope to achieve with their AI initiatives.

As IT dependency continues to increase within all industries, IT governance disclosure might well become a critical piece of the non-financial information on most annual reports. As such, boards will increasingly be incentivized to disclose on the matter, increasing their own expectations of executive management. This Executive Update offers some examples from the field for boards and executive management to use to set up and ensure an adequate disclosure strategy.

In this Advisor, I offer one company’s experience of moving to a cloud HRIS system.

The components embedded in the Data Value Map (DVM) provide a foundational shared language that allows meaningful group conversations to take place; conversations that all parties can understand and to which they can contribute. The two examples illustrated in this Advisor demonstrate how the DVM can help build a shared understanding around organizational data strategies and data projects.

This Update highlights the role of the cloud in big data strategies. In particular, it builds on the characteristics of the cloud and how big data analytics can utilize them.

The knowledgebase is the foundation of business architecture. Without it, we cannot achieve the benefits and vision that the discipline intends to provide. A business architecture knowledgebase enables an organization to do the following:

According to our research, the biggest obstacle to enterprise artificial intelligence (AI) adoption is a lack of available experts skilled in AI development. So how are organizations meeting or planning to meet their AI implementation needs? Results from our ongoing survey examining the adoption and application of AI technology in the enterprise — based on the initial responses from 107 participating organizations worldwide — helps to somewhat clarify this question.

Eradicating human interference from our enterprise processes gives us the opportunity to present streamlined digital processes that expedite valuable cust­omer activities related to our business that ultimately delight customers. That’s the goal of the digital enterprise.

A new breakthrough discovery — the Wallet Allocation Rule — is solving the CX metric and ROI problem and opening the door to strategic advances that elevate the role of CX for leading companies by changing the way we track metrics, understand key driver analyses, define marketplace differentiation, and develop strategies to win share of wallet.

A new breakthrough discovery — the Wallet Allocation Rule — is solving the CX metric and ROI problem and opening the door to strategic advances that elevate the role of CX for leading companies by changing the way we track metrics, understand key driver analyses, define marketplace differentiation, and develop strategies to win share of wallet.

Merchant mobile payment applications represent a first step toward frictionless commerce but achieving this initial milestone has been challenging in the US.