Advisor

The Challenge of this “Thing” Called Customer Experience

Posted August 2, 2018 | Leadership |
Photo by Erik Scheel

The new frontier for competition is the entire customer experience (CX) — from thinking about a purchase to the renewal (of a service) or replacement (of a product).

About The Author
Paul Clermont
Paul Clermont is a Cutter Expert. He has been a consultant in IT strategy, governance, and management for 40 years and is a founding member of Prometheus Endeavor, an informal group of veteran consultants in that field. His clients have been primarily in the financial and manufacturing industries, as well as the US government. Mr. Clermont takes a clear, practical view of how information technology can transform organizations and what it takes… Read More
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