Advisor

8 Steps to Customer Excellence

Posted June 3, 2020 in Cutter Business Technology Journal
customerexcellence
Unleashing the numerous benefits of customer excellence and achieving tangible improvements require an end-to-end, eight-step approach that addresses multiple dimensions across the customer journey.
About The Author
François-Joseph Van Audenhove
François-Joseph Van Audenhove is a Senior Consultant with Cutter Consortium; a Partner at Arthur D. Little (ADL), based in Brussels, Belgium; and a member of ADL’s Strategy & Organization practice. He specializes in the management of complex strategic and organizational transformation programs, serving clients across several industries with a focus on mobility and B2B industries on topics ranging from strategy development and implementation… Read More
Maxime Dehaene
Maxime Dehaene is a Manager at Arthur D. Little (ADL), based in Brussels, Belgium, and a member of ADL’s Strategy & Organization practice. He has more than five years’ experience in strategy and management consulting. Mr. Dehaene has supported many companies in shaping their commercial strategies and transformation programs, both within B2B and B2C environments. He specializes in strategic assignments for various industries (energy &… Read More
Aurelia Bettati
Aurelia Bettati is a Senior Consultant with Cutter Consortium; a Partner at Arthur D. Little (ADL), based in Paris, France; and Global Head of ADL’s Strategy and Organization (S&O) practice. She has more than 16 years’ experience in strategy and management consulting. Ms. Bettati applies deep experience in consumer-facing sectors to help leading firms shape strategy. She specializes in growth strategies for various industries (travel &… Read More
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