Article

9 Recommendations for Designing, Developing, Deploying, and Refining Cognitive Computing Systems

Posted March 22, 2018 in Business Technology & Digital Transformation Strategies, Data Analytics & Digital Technologies Cutter Business Technology Journal
ccs

This article draws your attention to the design, devel­opment, deployment, and refinement of cognitive computing systems (CCSs). While CCSs are deployed in a variety of fields yielding benefits exceeding expectations, there are also major failures. Lack of appreciation for the differences inherent in developing a CCS versus a traditional software system is key to these failures. To assist in developing successful CCSs and to derive benefits from them, the authors offer a set of nine key recommendations based on their examination of over two dozen systems. They conclude that CCSs will be a dominant technol­ogy that will permeate all business operations for the foreseeable future.

About The Author
Kevin Desouza
Kevin C. Desouza is a Professor of Business, Technology, and Strategy in the School of Management at QUT Business School, Australia; a Nonresident Senior Fellow at the Brookings Institution; and a Distinguished Research Fellow at the China Institute for Urban Governance at Shanghai Jiao Tong University. Mr. Desouza has authored, coauthored, and/or edited nine books and has published more than 130 articles in journals across a range of… Read More
Lena Waizenegger
Lena Waizenegger is a Lecturer in business information systems at Auckland University of Technology, New Zealand. Her main research areas are ubiquitous connectivity, artificial intelligence, and human-robot interaction, and she has been published in various peer-reviewed outlets. Previously, Dr. Waizenegger was a project manager of an international research project at the University of Auckland, New Zealand. She was awarded the renowned… Read More
Gregory Dawson
Gregory S. Dawson is a Clinical Associate Professor at the W.P. Carey School of Business at Arizona State University (ASU) and a Research Fellow at the Center for Organization Research and Design within ASU’s College of Public Service & Community Solutions. Prior to working in academia, he was a Partner in the Government Consulting Practice at PricewaterhouseCoopers, focusing on public sector outsourcing and IS implementation, and a Director… Read More
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