AI’s Potential Impact on CX

Posted December 11, 2019 | Technology | Amplify
Curt Hall

Based on recent findings from a Cutter Consortium survey on customer experience (CX) management in the enterprise, most organizations appear to have somewhat guarded expectations of artifical intelligence’s potential to influence CX.

About The Author
Curt Hall
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
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