AI’s Potential Impact on CX

Posted December 11, 2019 in Cutter Business Technology Journal
Curt Hall

Based on recent findings from a Cutter Consortium survey on customer experience (CX) management in the enterprise, most organizations appear to have somewhat guarded expectations of artifical intelligence’s potential to influence CX.

About The Author
Curt Hall
Curt Hall is a Senior Consultant with Cutter Consortium’s Data Analytics & Digital Technologies and Business & Enterprise Architecture practices. He has extensive experience as an IT analyst covering technology trends, application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), cognitive systems, machine learning, conversational computing, and advanced analytics. He also… Read More
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