Posted August 11, 2009 in Cutter Business Technology Journal
Culture is a feeling in your organization that is hard to categorize but easy to see. Culture is what your employees say about service and the customer when no one else is around -- around the lunch table or over drinks. Culture is an attitude toward quality.
About The Author
Bob Furniss Bob Furniss has worked with companies to help them understand and improve the customer experience for more than 27 years. Mr. Furniss is the founder of Touchpoint Associates, Inc., a boutique consulting firm that offers strategic consulting and frontline training.… Read More
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