Assessing the Post-Implementation Business Impact of IT Projects

Posted November 8, 2006 in Business Technology & Digital Transformation Strategies

Practically every client we work for admits, sheepishly, that they do not examine the business impact of projects after implementation. There's no post-implementation audit, apparently. They're too busy doing new projects. Given that companies spend a lot of money and attention on IT projects, this seems strange. Shouldn't we be assessing the actually realized return-on-investments (ROI) for projects?

Well, sure. But what's the point?

About The Author
Bob Benson
Bob Benson is a Fellow with Cutter Consortium's Business Technology & Digital Transformation Strategies practice. Mr. Benson applies more than 40 years of academic and corporate experience to assist companies and government agencies in understanding the business value of IT, strategic and financial IT management, strategic IT planning, effective IT application development, and IT governance. He has written more than 100 Cutter Consortium … Read More
Tom Bugnitz
Tom Bugnitz's specialties include business and organization transformation through information systems, information systems organization management, technology planning, the impact of new and emerging technologies, the impact of technology on business strategies, information systems operations, strategic systems applications, and leadership for executives. Mr. Bugnitz has lectured widely on these subjects and has codeveloped methodologies in… Read More
William Walton
Bill Walton's areas of special interest and expertise include performance measurement, integrated strategic planning, IT/business value, organizational change management, and technology driven change. Previously, Mr. Walton spent 17 years with Gartner Group and Real Decisions, where he was responsible for the development of several innovative IT measurement services and their associated analytical methods. Most recently, Mr. Walton was involved… Read More
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