Companies today require both an enduring focus on continuous improvement and an organization-wide emphasis on exceeding customer expectations to achieve operational excellence (OpX). In years past, the quality function most often drove OpX.
Advisor
The Benefits of Viewing the Business in the Context of End-to-End Processes
Posted July 1, 2014 in Business & Enterprise Architecture
About The Author
Andrew Spanyi is a Senior Consultant with Cutter's Business & Enterprise Architecture practice. Having managed or consulted on more than 125 major improvement projects, his contribution to process management is recognized internationally. Mr. Spanyi focuses on helping leaders transform outdated, traditional mental models and behaviors to those based on enterprise business process principles. He has served clients in a broad range of… Read More
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