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Building a Service Assurance Architecture Pattern

Posted July 30, 2015 in Business Agility & Software Engineering Excellence

The IT industry struggles to deliver quality, and the majority of effort related to quality improvement is directed toward internal IT processes, rather than the results (i.e., the services) seen by customers.

About The Author
Sebastian Konkol
Sebastian Konkol is a Senior Consultant with Cutter Consortium's Business & Enterprise Architecture practice. He is an enterprise startup and strategy consultant and the owner of the consultancy firm TwisterSolve. Mr. Konkol specializes in strategic IT planning, business technology partnerships from both the technology and organizational perspectives, and fostering new technology management methods supported by social psychology. He provides… Read More
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