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Business Process Improvement: Automating an Otherwise Manual Process -- A Case Study

Posted November 26, 2013 in Business & Enterprise Architecture

This case study illustrates that sometimes very significant business goals seem to get washed out of the process of specifying and building a system; the focus is on managing the solution (e.g., certainly reducing manual effort is solved with automation) rather than on managing the relationship be

About The Author
Jim Watson
Jim Watson is a Senior Consultant with Cutter Consortium's Business & Enterprise Architecture practice. He is also the founder and Enterprise Architect for Panoscopix Software, Inc. Dr. Watson has more than 20 years' technical leadership experience in architecting, designing, and developing software products/applications as well as in establishing and improving software development processes. He describes himself as a "hands-on" architect,… Read More
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