As the world slowly sinks into a recession and companies lay off employees to reduce costs, IT organizations are going to be under increased pressure to find ways of doing more with less. Throughout the 1990s, the installation and use of computer systems managed to improve the productivity of organizations by some 2.5% a year. At the same time, however, most of those who work in IT understand that companies haven't begun to wring all of the productivity they can out of recently installed systems.