Chatbots in Financial Services: A Usability Study

You are here

Chatbots in Financial Services: A Usability Study

Article
Posted January 21, 2019 in Business Technology & Digital Transformation Strategies, Data Analytics & Digital Technologies Cutter Business Technology Journal


chatbot

Diarmuid Lane looks at text- versus voice-based question answering (QA) systems in financial services. He explores a larger question: how efficient are chatbots, really?