Chatbots in Financial Services: A Usability Study

Posted January 21, 2019 in Business Technology & Digital Transformation Strategies, Data Analytics & Digital Technologies Cutter Business Technology Journal

Diarmuid Lane looks at text- versus voice-based question answering (QA) systems in financial services. He explores a larger question: how efficient are chatbots, really? 

About The Author
Diarmuid Lane
Diarmuid Lane is a data scientist and former researcher with the State Street Advanced Technology Centre, University College Cork (UCC), Ireland. His research revolves around the concept of usability and user experience in relation to natural language processing–based question answering systems, or chatbots.
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