Enterprise solutions providers now offer cloud-based platforms and services to help organizations with their customer experience (CX) management efforts. These platforms can support various CX scenarios, including omni-channel customer engagement, customer behavioral analysis, personalization, social video and messaging (for engaging with customers on social media platforms), customer loyalty, customer satisfaction assessment and measurement, customer intent/journey analysis and visualization, and visual search, among others. In our ongoing survey covering the adoption of CX practices and technologies, we ask organizations about their plans for using cloud CX platforms and services.