Executive Update

Considering Quality When Selecting Service Providers: Does It Help?

Posted January 31, 2001 | Leadership | Leadership |

It's a ritual reminiscent of a peacock strutting its tail feathers. To woo potential clients, service providers parade their quality achievements and certifications in front of potential suitors, trying to convince them that on-time delivery is a foregone conclusion.

About The Author
Michael Epner
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