In this Executive Update, we look at the most beloved companies and their best practices. We end with a list of questions you can ask about how to improve your customers’ experiences. We also discuss the role that vertical industry location, profit margins by industry, government regulation, and competition play in the customer experience management process to provide context to the explanation and management of customer experiences.
Executive Update
About The Author
Stephen J. Andriole is a Fellow with Cutter Consortium, a member of Arthur D. Little's AMP open consulting network, and the Thomas G. Labrecque Professor of Business Technology at Villanova University. His specialty areas include digital transformation, emerging technology trends, cloud computing, social media, technology due diligence, software IP valuation, business technology strategy, business technology management, technology governance,… Read More
Don’t have a login?
Make one! It’s free and gives you access to all Cutter research.