The Customer Experience Matters: Utilities and Distributed Energy Resources

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The Customer Experience Matters: Utilities and Distributed Energy Resources

Article
Posted June 18, 2018 in Cutter Business Technology Journal


Duck curve

Utility companies must now manage the impact of distributed energy resources (DERs) on their present business and operational models. Complications posed by fluctuating load growth, voltage excursions, and varying supply-demand gaps make the need for “demand management” programs increasingly critical to maintaining a healthy utility service. Technology offers a response to this situation, pro­viding utility customers with better tools, such as customer self-service capacities, to help manage the DER supply they generate for the grid.