The Customer Experience Matters: Utilities and Distributed Energy Resources

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The Customer Experience Matters: Utilities and Distributed Energy Resources

Article
Posted June 18, 2018 in Cutter Business Technology Journal




In this issue:

Utility companies must now manage the impact of distributed energy resources (DERs) on their present business and operational models. Complications posed by fluctuating load growth, voltage excursions, and varying supply-demand gaps make the need for “demand management” programs increasingly critical to maintaining a healthy utility service. Technology offers a response to this situation, pro­viding utility customers with better tools, such as customer self-service capacities, to help manage the DER supply they generate for the grid.