Last week's service interruption at on-demand customer relationship management (CRM) provider Salesforce.com illustrates the risk that companies assume when they choose to outsource their CRM applications; that hosted applications have all the downtime and security risks of remotely located and managed systems.
Advisor
On-Demand Brought Back Down to Earth
By Curt Hall
Posted December 27, 2005 | Leadership | Technology |
About The Author
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
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