Designing for Smart Automation

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Designing for Smart Automation

Article
Posted March 11, 2019 in Business & Enterprise Architecture, Business Technology & Digital Transformation Strategies, Data Analytics & Digital Technologies Cutter Business Technology Journal


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Aravind Ajad Yarra emphasizes that automation is most effective when humans and machines work together to deliver business outcomes and recommends that automation be designed in harmony with human experiences and business processes. He outlines three types of automation — experience automation, process automation, and platform automation — on which smart automation manifests, considers some smart automation fallacies, and examines how a design thinking approach can successfully be applied to smart automation.