Dissolving a Dangerous Enthusiasm: Taking a Systems Approach to IT Systems

Posted April 24, 2013 | |

This Cutter IT Journal issue explains how industrial thinking has made IT work dysfunctional and how applying rigorous systems approach leads us, first, to identify the right problems to solve, and second, to the most helpful ways to solve them.

About The Author
John Seddon
John Seddon has received numerous academic awards for his innovative contribution to management science. Inspired by W. Edwards Deming's observations that mankind invented management and conventional management doesn't work very well, Prof. Seddon pioneered a systems approach to designing and managing service organizations. He developed the "Vanguard Method," the means by which service organizations can change from a conventional command-and-… Read More
Don’t have a login? Make one! It’s free and gives you access to all Cutter research.