Advisor

Flying Is So Much Fun

Posted March 29, 2007 | Leadership | Leadership | Leadership |

"Any publicity is good publicity" is an old adage that US Airways has recently had an opportunity to put to a test. In mid-February, an ice storm on the US eastern seaboard grounded the airline, leaving tens of thousands of passengers stranded and creating mountains of lost luggage at US Airways hubs, especially Philadelphia.

About The Author
Robert Charette
Robert N. Charette is a Cutter Fellow and a member of Arthur D. Little’s AMP open consulting network. He is also President of ITABHI Corporation and Managing Director of the Decision Empowerment Institute. With over 40 years’ experience in a wide variety of technology and management positions, Dr. Charette is recognized as an international authority and pioneer regarding IT and systems risk management. Along with being a Contributing Editor to… Read More
Don’t have a login? Make one! It’s free and gives you access to all Cutter research.