In this issue's call for papers, Guest Editor Bill Keyworth asked whether the IT Infrastructure Library® (ITIL®) was "Handicap, Booster, or Poison for IT Operational Excellence?" I would normally take this opportunity to poke fun at a very easy target (i.e., asking management to spend tons of money on a "library") and as a good American debunk anything remotely associated with UK government bureaucracy (i.e., the
Don’t have a login?
Make one! It’s free and gives you access to all Cutter research.