Lean Thinking and Knowledge Work

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Lean Thinking and Knowledge Work

Posted April 24, 2013 in




In this issue:

This Cutter IT Journal article defines lean in terms of both customer and business value. It explores the downsides of popular mass-production IT approaches such as outsourcing, enterprise systems (e.g., SAP), and traditional information system design and then discuss helpful Lean alternatives. It also considers a number of IT dichotomies that we can leverage through Lean tools; for instance, creative versus routine, repetitive work.