The barriers between business and IT are long-standing. Historically, the business would ask IT to deliver on their requests. IT felt the requests were misguided or wrong. So IT built what they wanted to build. Of course, the response from the business was, "That's not what we wanted! We can't sell that!" However, it doesn't stop there. IT began gold-plating some features, adding features they thought customers would want (or things that IT really wanted to build) and not building other things.
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About The Author
An international collaborative leadership expert, Pollyanna Pixton developed models for collaboration and collaborative leadership through her over 40 years of working inside and consulting with corporations and organizations. She helps companies create workplaces where talent and innovation are unleashed -- making them more productive, efficient, and profitable. Ms. Pixton is a founding partner of Accelinnova, a consulting firm for leaders… Read More
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