Mitigating Metrics Madness: How to Tell KPIs from Mere Metrics

Posted March 31, 2006 | |

Why are seminars on measuring IT performance so well attended but implementation of performance management programs so rare? Could it be that we are afraid to manage IT like a business? Tune in next month as we look IT performance management full in the face — and live to tell the tale. Our expert authors will show you how to design a dashboard with leading indicators that help you take action.

About The Author
Jonathan Becher
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