Mitigating Metrics Madness: How to Tell KPIs from Mere Metrics

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Mitigating Metrics Madness: How to Tell KPIs from Mere Metrics

Posted March 31, 2006 in

Why are seminars on measuring IT performance so well attended but implementation of performance management programs so rare? Could it be that we are afraid to manage IT like a business? Tune in next month as we look IT performance management full in the face — and live to tell the tale. Our expert authors will show you how to design a dashboard with leading indicators that help you take action.