Organizations Eye Smartbots and Intelligent Assistants for CX Initiatives

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Organizations Eye Smartbots and Intelligent Assistants for CX Initiatives

Advisor
Posted January 15, 2020 in Cutter Business Technology Journal


Curt Hall

According to a recent Cutter Consortium survey, approximately a quarter of organizations are looking into using smartbots and intelligent assistants for their customer experience initiatives. Intelligent agents and smartbots enable customers to conduct common interactions in a conversational manner via speech and natural language speech or text-powered interfaces.