According to a recent Cutter Consortium survey, approximately a quarter of organizations are looking into using smartbots and intelligent assistants for their customer experience initiatives. Intelligent agents and smartbots enable customers to conduct common interactions in a conversational manner via speech and natural language speech or text-powered interfaces.
Advisor
Organizations Eye Smartbots and Intelligent Assistants for CX Initiatives
By Curt Hall
Posted January 15, 2020 | Technology | Amplify
About The Author
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
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