Article

The Other Side of Customer Experience Management: Customer-Centric Understanding and Equity

Posted October 31, 2002 | Leadership | Leadership |
About The Author
Raymond Pettit
Dr. Raymond Pettit is the author (with Robert Monster) of the book Market Research in the Internet Age: Leveraging Technology for Market Measurement and Consumer Insight. Dr. Pettit received his doctoral degree from the University of Illinois at Urbana-Champaign and has been a quantitative and online market research consultant and executive for a number of US and European firms and an education and training consultant for SPSS, Inc. since 1998.… Read More
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