I recently moved my bank account to a new institution because the customer experience at my current bank was so painful that it was starting to cost me money (in terms of my time and energy level) to deal with them. When I went in to close my account, I expected the service representative to ask me why I was withdrawing every last penny I had in their institution (I had previously closed out my retirement savings, my mortgage, my business account, and a small personal savings account).
Advisor
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