Advisor

The Perils of Data Mining

Posted June 22, 1999 in Business Technology & Digital Transformation Strategies, Business & Enterprise Architecture, Data Analytics & Digital Technologies, Business Technology & Digital Transformation Strategies Cutter Business Technology Journal

I recently moved my bank account to a new institution because the customer experience at my current bank was so painful that it was starting to cost me money (in terms of my time and energy level) to deal with them. When I went in to close my account, I expected the service representative to ask me why I was withdrawing every last penny I had in their institution (I had previously closed out my retirement savings, my mortgage, my business account, and a small personal savings account).

About The Author
Pamela Hollington
Pamela Hollington is a director for Rebound Consulting Ltd. in North Vancouver, British Columbia, Canada. She has almost 20 years of industry experience, including work in the financial, manufacturing, distribution, and retail industries and successful consulting assignments in the public and private sectors. She can be reached at pamela at reboundltd.com.
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