When you first started to talk, after "Dada," "Mama," "cat," and "dog," your parents probably taught you the importance of saying, "please" and "thank you." For most toddlers, "please" comes fairly easily. When you say "please" you're more likely to get what you want. The cause and effect is immediate. But "thank you" -- as I'll explain in this Executive Update -- is another story. "Thank you" is about goodwill -- and the future.
Executive Update
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