The Psychological Contract in Outsourcing: Harnessing the Value

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The Psychological Contract in Outsourcing: Harnessing the Value

Executive Update
Posted December 1, 2015 in Business Technology & Digital Transformation Strategies

A psychological contract is a construct comprising an indi­vidual’s assumptions and beliefs about what each party to a contract must do and how they are to do it. All individuals in both parties have their own unique psychological versions of that contract, which makes managing expectations quite challenging. In this Update, we explore the topic of harnessing the value of the psychological contract.