Executive Update

Remembering Steve Jobs, 10 Years Later: Lessons to Emulate

Posted October 14, 2021 in Business Agility & Software Engineering Excellence, Business Technology & Digital Transformation Strategies
Jobs

BT & DTS EXECUTIVE UPDATE VOL. 24, NO. 5
  
ABSTRACT
Although 10 years have passed since the death of tech giant Steve Jobs, we are all still living in his world. His innovations, in many forms, continue to impact lives around the globe. In this Executive Update, we reflect on the legacy of Jobs and explore some of his most enduring lessons that we can emulate for our own success.

 

Steve Jobs — tireless tech visionary, innovator extraordinaire, and cofounder of Apple — died on 5 October 2011, when he was just 56. Though 10 years have passed since his untimely death, we’re still very much living in his world. Jobs’s legacy, in many forms, continues to affect us all — young and old, rich and poor, and even the less educated, around the world. So it’s timely to reflect on the great legacy he left behind and on his lessons, as they are as useful and relevant to us now as they were when he first shared them.

Jobs’s innovations made such a profound impact on us — innovations that we still enjoy and will continue to enjoy for a long time. He transformed computing, though he didn’t have a programming or computer science background — he was not even a college graduate. Yet Jobs redefined and enhanced the user experience, creating products and services loved by millions around the world. He not only created and led a most valued information and communications technology company, he redefined and reshaped others: the music industry with the iPod; the mobile phone industry with the iPhone; the movie industry with Pixar films; and the computing industry with the original Mac, Mac OS X, and the iPad. He had also started to transform the publishing industry with iBooks and media subscription services and the software industry with the App Store. Sadly, while Jobs succeeded beyond doubt in technology and business, his deadly medical condition beat him, resulting in his early death and robbing us of the chance to benefit from potential further innovations. It was and is a great loss, indeed.

Yet, there is still so much that we all, both young and senior IT professionals and executives alike, can learn from this great innovator. His lessons can help us excel in what we do — now and in the future — possibly creating our own lasting legacies. This Executive Update highlights a few key lessons from Jobs that we can adopt for our own success.

True Visionary & Passionate Achiever

Jobs went against mainstream thinking and followed his intuition and instinct. He could see not only what the future of technology could — and should — be, he brought that vision to fruition and took it to the masses, with an authentic desire to share it with people everywhere. Jobs was passionate about what he did — and what he wanted to do. He combined several inventions in such a way as to develop better products. As he acknowledged, his strategy was to expose himself to the best things humans have ever done and to try to incorporate those things in what he was doing. One of his mantras was “focus and simplicity.” And his meaningful innovations improved all our lives, including our work and social interactions. As former US President Barack Obama hailed in his tribute to Jobs on the evening of his death, “[He] was brave enough to think differently, bold enough to believe he could change the world, and talented enough to do it…. He made the information revolution not only accessible, but intuitive and fun.”

Better than any of his peers, Jobs caused “creative destruction” of old norms and business models through his “blended understanding of technology and society, business and economics, markets and corporate power,” as G. Pascal Zachary noted in IEEE Spectrum. He also created a new ecosystem that integrates the devices that his company sells with applications and services, driving other companies to follow suit.

To create our own lasting legacy that is meaningful and benefits the community, what sort of values and practices would we have to embrace?

9 Key Lessons Learned

To outshine — or even make a dent — in what we do, here are nine key lessons from Jobs to follow:

  1. Think differently. Jobs was not only able to think differently, he also encouraged others to think differently in solving problems and conceiving new products. He said, “When you first start off trying to solve a problem, the first solutions you come up with are very complex, and most people stop there. But if you keep going, and live with the problem and peel more layers of the onion off, you can often times arrive at some very elegant and simple solutions. Most people just don’t put in the time or energy to get there.”

  2. Foresee the needs. Jobs had an uncanny ability to foresee and define trends in computers and consumer electronics. “A lot of times, people don’t know what they want until you show it to them,” Jobs said, explaining why we shouldn’t overly — or only — rely on focus groups. Henry Ford has often been quoted as saying, “If I had asked people what they wanted, they would have said faster horses.” Sometimes, the most innovative products can contradict what the end users envisage them to be. Jobs could anticipate what we wanted before we even knew we wanted it, creating a market for a product where none had previously existed. And he led the creation and marketing of must-have products, which made several companies follow suit. He showed people what they need, not what they asked for.

  3. Adore good design. Most Apple products are hallmarks of good design. A good design is innovative, emphasizes usefulness, and is aesthetically pleasing. The design process should honor users and address their expressed and perceived needs. Jobs effectively harnessed various technological and business options to create such new products and services. His legacy in product design is outstanding: being the first to launch a new product is less important than being the first to launch a product that embraces good design and is of value to its users. For example, the iPod wasn’t the first mp3 player — it came four years later, but it quickly surpassed all other players on the market. The iPod and iTunes Store made it easy for people to discover and buy music and organize it into personal playlists.

  4. Design and engineer software and hardware together. While most IT companies specialize in either hardware or software, Jobs pursued excellence in both. He built systems encompassing hardware and software, closely aligning the device’s operating environment with the device to optimize system performance. By building a mobile phone with an Apple OS and creating an avenue (the App Store) for users to obtain a wide range of apps and games that run on it, Jobs embraced and promoted vertical integration. He led Apple to build technological systems, not simply products, and the distinct strategy he adopted made “Apple Apple.”

  5. Make the right choices. Choosing the right projects at the right time is an important skill Jobs had, which many executives and professionals lack. Does saying “no” matter? Yes, it matters, said Jobs. It’s only by saying no that you can concentrate on the things that are really important. On making choices, he said, “I’m as proud of what we don’t do as I am of what we do.” Many products created under his leadership became models to be copied.

  6. Integrate technology and the liberal arts. As Jobs emphasized, “Technology alone is not enough. It’s technology married with the liberal arts, married with the humanities, that yields the results that make our hearts sing.” Jobs provided in his products a compelling user experience in ways not previously provided or even envisaged. He said, “You’ve got to start with the customer experience and work back toward technology — not the other way around.”

  7. Pay attention to details. To get things right, Jobs paid attention to every detail, as no other CEO could. Jobs was “very demanding. Best product, best design, best quality, and best delivery. He wanted perfect product, perfect quality, and perfect operation. We had to improve a lot to meet his requirements. In this way he improved the whole operations because of his whole requirements,” said Barry Lam, chairman and CEO of Taiwan-based Quanta Computer, an Apple laptop supplier. Matt Drance, a former Apple developer and evangelist, said, “I worked at one point for 72 sleepless hours for something that Steve Jobs showed on stage for nine seconds.”

  8. Keep innovating constantly. Jobs fully understood that users want to be delighted with new offerings that further enhance their product experience. Apple repeatedly developed follow-up versions to constantly improve the user experience. IT professionals and business executives similarly must think unceasingly about potential improvements.

  9. Master your message. Jobs was a captivating communicator and is one of the world’s greatest corporate storytellers. His Macworld keynotes — “Stevenotes” — were quite fascinating. His presentations informed, educated, and entertained his audience. For instance, to exhibit the iPod’s compact and sleek design, Jobs actually put this gizmo in his smaller pant pocket. He showed the benefits, the features, the end-user experience of his products and services — and not just mind-numbing statistics. To create persuasive presentations, he adopted Aristotle’s five-point strategy: (1) deliver a story or a statement that arouses the audience’s excitement; (2) pose a problem or a question that has to be solved or answered; (3) offer a solution to the problem you raised; (4) describe specific benefits for adopting the course of action you set in your solution; and finally (5) state a call to action (“now go out and buy one”). You can have the most innovative idea in the world — completely different and novel — but if you can’t get people excited about it, you can’t move your idea forward. You need to tell a compelling story or make a convincing and realistic case.

A Few More Things

When he was about to finish a presentation, Jobs used to say, “One more thing.” Emulating his characteristic style, here are a few more things to know about him and his legacy.

Jobs’s dissatisfaction with the status quo made him want to reach for something better. He didn’t flow with the stream; instead, he went against mainstream thinking. He revamped and transformed Apple, on the brink of bankruptcy in 1997, into the world’s most-valued technology company, creating an “iEmpire.” On 2 August 2018, the company made history by becoming the world’s first publicly traded company to achieve a market capitalization of US $1 trillion. The New York Times ran an article with the headline, “Apple Is Worth $1,000,000,000,000. Two Decades Ago It Was Almost Bankrupt.” In August 2020, the company broke records again by becoming the first US company to reach a $2 trillion market capitalization.

Jobs openly shared his thoughts and views with the public, and inspired many. He wanted to put a dent in the universe, and he did. Jobs believed that people with passion can change the world for the better. He said, “You have to be burning with an idea, or a problem, or a wrong that you want to right. If you’re not passionate enough from the start, you’ll never stick it out.” 

Jobs’s leadership was focused on innovation, by staying ahead of the pack and being focused on creating new ideas that no other company was working on. He was able to create a vision, innovate new products within that vision, and then do it again and again. He has been responsible for some of the biggest changes in the IT industry, changes that have informed how other companies and entire industries do business. Job’s legacy extends far beyond the technology world. “He was a historical figure on the scale of a Thomas Edison or a Henry Ford, and set the mold for many other corporate leaders in many other industries,” said tech journalist Walt Mossberg.

Time magazine featured Jobs on its cover seven times during his lifetime, including its 25 October 2005 issue, where it hailed him as: “The man who always seems to know what’s next.” On the evening of his death, several cartoons highlighted his contributions and paid tribute, including: “He put the world in our pocket”; “iMac, iPhone, iPod, iPad, iRest”; and “iCame, iSaw, iConquered.” 

He did wonderful things and encouraged others to do something wonderful. As Jobs reflected, “Being the richest man in the cemetery doesn’t matter to me. Going to be bed at night saying we’ve done something wonderful — that’s what matters to me.”

In an internal email sent to company staff on 5 October this year, Apple CEO Tim Cook said, “[Steve] challenged us to see the world not for what it was, but for what it could be. And he helped so many people, myself included, see the same potential in ourselves.… Steve was a singular figure, but he taught us all how to soar.”

Sure, there were some criticisms about some of his personal traits. But as Zachary wrote in IEEE Spectrum: “Despite his infamous bad temper, his impatience, and his penchant for tantrums, Jobs was the ultimate human-centered technologist — even while he was the ultimate digital autocrat.”

It’s worth adhering this advice from Jobs’s Stanford commencement address:

Sometimes life hits you in the head with a brick. Don’t lose faith. I’m convinced that the only thing that kept me going was that I loved what I did. You’ve got to find what you love.… Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven’t found it yet, keep looking … until you find it.

And also:

Your time is limited, so don’t waste it living someone else’s life. Don’t be trapped by dogma — which is living with the results of other people’s thinking. Don’t let the noise of others’ opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary.

To learn more about Jobs’s strategy, passion, and leadership, I suggest you view this slideshow; watch this documentary; listen to his inspiring 2005 commencement address at Stanford University, where he tells his three stories — “connecting the dots,” “love and loss,” and “death” — and read the following Cutter Consortium publications: “A Tribute to Steve Jobs”; “Steve Jobs: Greater than Scipio Africanus?”; and “Steve Jobs: Architecture, Platforms, and the Big Picture.”

The life and work of this singular master motivate us. If we can learn from Jobs and then apply those lessons in our own work, possibly we, too, can create our own lasting legacy — at least to a degree that benefits us and our society and planet.

Long live Steve Jobs’s legacy, which many of us hope to emulate!

About The Author
San Murugesan
San Murugesan (BE [Hons], MTech, PhD; FACS) is a Senior Consultant with Cutter Consortium's Data Analytics & Digital Technologies practice and a member of Arthur D. Little's AMP open consulting network. He is also Director of BRITE Professional Services and former Editor-in-Chief of the IEEE's IT Professional. Dr. Murugesan has four decades of experience in both industry and academia, and his expertise and interests include artificial… Read More