That most outsourcing deals have a contract is a well-known fact, and the purpose of contracts, as many people will tell you, is to protect the parties in the event of litigation. However, if contracts are useful documents designed to help you in court, then there is one type of document helpful in keeping your outsourcing deal out of court to begin with -- the service-level agreement (SLA).
Executive Summary
Service-Level Agreements: Articulating What Will Make a Successful Deal
By Sara Cullen
Posted April 30, 2006 | Leadership | Leadership |
About The Author
Dr. Sara Cullen is Managing Director of The Cullen Group, a boutique firm offering consulting, publications, and education regarding commercial agreements, a Fellow at the University of Melbourne, and a Research Associate at the London School of Economics. She was former National Partner at Deloitte in Australia, where she ran the outsourcing consulting division and was the Global Thought Leader for outsourcing.
Dr. Cullen specializes in the… Read More
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