Strategy Plans for Customer Experience Management

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Strategy Plans for Customer Experience Management

Advisor
Posted April 9, 2019 in Data Analytics & Digital Technologies


One important indicator of just how far along in the adoption cycle a new technology (or practice) is depends on whether organizations have developed detailed plans or roadmaps for its adoption and dissemination across the organization. In this Advisor, we share some preliminary results from our ongoing customer experience (CX) management survey that offer some insight into current and future trends pertaining to the establishment of enterprise CX strategy plans.