The online world has moved to a more open and social model in which popular applications (Facebook, YouTube, Pinterest, etc.) function by engaging consumers through sustained interactions consisting of conversations, collaboration, and sharing.
Advisor
Time for a More Open Customer-Centric Profiling Model?
By Curt Hall
Posted April 28, 2014 | Leadership | Technology |
About The Author
Curt Hall is a Cutter Expert and a member of Arthur D. Little’s AMP open consulting network. He has extensive experience as an IT analyst covering technology and application development trends, markets, software, and services. Mr. Hall's expertise includes artificial intelligence (AI), machine learning (ML), intelligent process automation (IPA), natural language processing (NLP) and conversational computing, blockchain for business, and customer… Read More
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