Transforming Banks Through AI

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Transforming Banks Through AI

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Posted March 22, 2018 in Business Technology & Digital Transformation Strategies, Data Analytics & Digital Technologies Cutter Business Technology Journal


Digital adopters of AI

Hemamalini Kumaran, Prema Sankaran, and Raj Gururajan discuss how AI is transforming the banking sector. They outline how Indian and US banks are using AI to gain significant benefits and offer an enhanced customer experience. The authors examine the key drivers that inspire banks to embrace AI, the challenges involved in implementing it, and what needs to be considered in applying AI to best serve customers.