Digital Transformation Beyond Customer Experience

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Digital Transformation Beyond Customer Experience

Advisor
Posted March 8, 2018 in Business Technology & Digital Transformation Strategies


Digital Transformation
David Coleman

As a second-order effect of the Internet, digital transformation can be broken down across the three major areas that it will transform: customer experience, operational processes, and business models. Although transforming the customer experience is the most visible manifestation of digital transformation, as I discuss in this Advisor, transforming internal processes through digitization, worker enablement, and performance management can also show great benefits.