Using 5 Levels of CX to Transform the Enterprise

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Using 5 Levels of CX to Transform the Enterprise

Advisor
Posted June 28, 2018 in Business Agility & Software Engineering Excellence

It is crucial that good customer experience (CX) embraces change since it is a given that customers will change as they learn more and continue to engage. This implies the need for a continuous conversation with customers that is more ­­­­­of a continual interaction rather than a face-to-face conversation. It is a way of doing things rather than a thing itself.