Consider these two facts.

First, the collection of ideas and techniques known as Web 2.0 has had a profound effect on the way Web sites work, the manner in which they are perceived, and the nature of the proposition that they offer their visitors. These changes have already affected the way that many people experience the Web. They have new expectations of how things work and what can be achieved using this technology.

Second, your intranet can have a strong influence on how your organization's employees feel about their job.