Posted January 17, 2018 in Business Technology & Digital Transformation Strategies Cutter Business Technology Journal
David Coleman discusses three areas affected by digital transformation: customer experience, operational processes, and business models. Successfully transforming each area depends on a collaborative mindset. Coleman defines this mindset and shows how alignment of purpose and commitment to the task go hand in hand with collaboration. He illustrates the importance of a collaborative mindset in transforming processes that touch customers, internal processes, and the overall business model.