Many reviews over outsourcing agreements are conducted in a similar fashion as employee performance reviews. There are a few categories, and the current contract manager gives his or her personal opinion about performance on an annual basis.
About The Author
Dr. Sara Cullen is a Cutter Expert and the Managing Director of The Cullen Group, a boutique firm offering consulting, publications, and education regarding commercial agreements, a Fellow at the University of Melbourne, and a Research Associate at the London School of Economics. She was former National Partner at Deloitte in Australia, where she ran the outsourcing consulting division and was the Global Thought Leader for outsourcing.
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