In this on-demand webinar, Bill Keyworth offers insight into the concrete takeaways of IT operational excellence. It's not enough to be effective and efficient within IT operations, an IT service organization needs to be recognized for the value of the IT services it provides.
Bill pushes the discussion beyond achieving excellence to promoting the achievement -- regardless of which excellence maturity stage an organization has actually attained. You'll discover how to capture the advantages of IT operations through Service Portfolio, and how to package that value within the Service Catalog.
Through this webinar, you'll learn how to:
- Articulate your vision
- Target key customers
- Solidify positioning
- Package IT value for effective execution
- Communicate what uniquely differentiates a service organization from external service providers
- Earn the recognition your organization deserves