Dirk Heiss is Head of Digital Platforms at Munich RE. Previously, he held the positions of Head of Global Infrastructure and Head of Risk and Security Management. Dr. Heiss has more than 25 years’ experience in the IT industry and has worked for various technology organizations, including Gartner, Horváth & Partners, and the IT Service Management Forum. He is a certified Gartner TCO Expert, holds a Foundation Certificate in IT Service Management, and is a PMI-certified Project Management Professional (PMP). Dr. Heiss has also worked in academic research in computer-aided image proc-essing in radiology. He earned a degree in medicine from Ludwig-Maximilians University (Germany) and Harvard Medical School. He can be reached at firstname.lastname@example.org.