Jan Heile is an Associate Director for Arthur D. Little (ADL), based in Germany. His experience includes extensive work for airport authorities, airlines, ground service providers, ANSPs, and other aviation-related organizations, mainly in Europe and the Middle East. Mr. Heile is particularly experienced in developing and implementing strategies, as well as organizational and process designs.
In recent years, Mr. Heile has concentrated on digitalization, with a strong focus on customer experience and personalization. He has supported leading aviation industry players in enhancing their customer orientation.
Before joining ADL, Jan worked as senior vice president strategy for a European network carrier and project manager for a major European airline group.