Prerna Lal is Assistant Professor in Information Management at International Management Institute, India. She has more than 14 years’ experience in academics and research in the areas of data warehousing/data mining, business analytics, management information systems, software project management, IT service management, cyber law, and cloud computing. Ms. Lal has been published in various journals and publications. She is SAP-certiﬁed and has an ITIL Foundation certiﬁcate in IT service management. Ms. Lal earned an MBA from the Indian Institute of Technology Roorkee and a PhD in cloud computing from Banasthali University, India. She can be reached at firstname.lastname@example.org.