August 2001 IT Metrics Strategies 8 | 2001 In This Issue: OverviewAugust 2001 IT Metrics Strategies: IntroductionFrom the QSM Database: Productivity Statistics Buck 15-Year TrendSecrets of a Benchmarking ConsultantA Road Map for Balanced Productivity Metrics: Are We There Yet? IT metrics data -- what's happening in the industry and in your company -- takes the stage for this month's ITMS.