6 | 2003

Use Benchmark Data to Substantiate IT Resource Requirements
Benchmarking enables you to assess IT productivity and demonstrate potential resource savings to executive-level management. The data will make your assertions more compelling and defendable.

Don't Waste Valuable IT Resources on Benchmark Data
Benchmark data looks at where others have been in years past and has no relevance to what you are doing today. The data can easily be manipulated to serve anyone's particular interests.

"Many organizations today are attempting to realize the benefits of IT metrics and benchmarking -- some successfully and some not so successfully."

-- David Garmus, Guest Editor

Opening Statement
David Garmus

The Big Picture: Software Measurements in Large Corporations
Capers Jones

Extracting Real Value from Process Improvement
Thomas M. Cagley, Jr.

Hitting the Sweet Spot: Metrics Success at AT&T
John Cirone, Patricia Hinerman, and Patrick Rhodes

From Important to Vital: The Evolution of a Metrics Program from Internal to Outsourced Applications
Barbara Beech

Benchmarking for the Rest of Us
Jim Brosseau

The Practical Collection, Acquisition, and Application of Software Metrics
Peter R. Hill

Next Issue

EA Governance: From Platitudes to Progress
Guest Editor: George Westerman

So you want to build an enterprise architecture? Congratulations on having the vision to improve the IT organization's efficiency and flexibility!

Building an enterprise architecture? There's no way this IT organization is going to spend zillions on something that provides no benefit to the company!

Which reaction will you get from your boss? In next month's Cutter IT Journal, Guest Editor and Cutter Consortium Senior Consultant George Westerman will examine a key aspect of enterprise architecture performance or failure -- namely, governance. In the issue, you'll read insightful analyses of successes and failures that help move the discussion of EA governance beyond simple platitudes. The sage advice of our EA veterans will help prepare you for whatever reaction you may get.



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In the face of heightened scrutiny of executive management, every IT organization is under extreme pressure to justify its budget and quantify its ROI. In this issue, David Garmus moderates the struggles of IT professionals to that end. For every IT professional looking to parlay good metrics and benchmarking ideas into fact-based business measurements, this issue of Cutter IT Journal will help in this challenging process.