| Introduction Business Intelligence: Phase 2 of Your CRM Initiative |
November 2001
In this issue:- November 2001 Cutter IT Journal -- BI and CRM: Critical Success Factors for Achieving Customer Intimacy
- BI and CRM: Critical Success Factors for Achieving Customer Intimacy: Introduction
- Business Intelligence: Phase 2 of Your CRM Initiative
- Seven Reasons Why CRM Projects Fail
- CRM and the Data Risks from Business Complexity
- Standards for Business Intelligence
- Meta Data Return on Investment
- The Art of Smart: Cultivating Customer Loyalty Through E-Learning
October 2001
Welcome to the second issue of Cutter Benchmark Review; this month, we look at the technological choices IT managers are facing now, or will be in the near future. The articles in this issue focus on technologies that are in the early adopter phase of implementation, including the computing utility model, instant messaging, the new mobile workforce, and the use of ASPs and XML.October 2001
Introduction
Dwayne Phillips, Guest EditorMaturity Alone Is Meaningless: SPI Reality from Industry
Erik Rodenbach, Frank van Latum,and Rini van SolingenIn this issue:- October 2001 Cutter IT Journal -- The Future of SPI
- The Future of SPI: Introduction
- Maturity Alone Is Meaningless: SPI Reality from Industry
- Start SPI with Credible Estimation
- Software Process Improvement: Is That What We All Should Be Doing -- Again?
- Manager, Heal Thyself: Improving Software Processes Means Changing Management Processes
- Resistance As a Resource
September 2001
Introduction
Jeff Gainer, Guest EditorTesting E-Business Applications Without Breaking the Bank
Ram ReddyIn this issue:- September 2001 Cutter IT Journal -- Testing E-Business Applications
- Testing E-Business Applications: Introduction
- Testing E-Business Applications Without Breaking the Bank
- Business Validation of E-Business Applications at Hewlett-Packard
- E-Business Test Modeling with UML
- How Do You Know When You Are Done Testing?
- Presentation Matters: Make Your Testing Efforts Count Through Effective Communication
September 2001
Welcome to the first edition of Cutter Benchmark Review, the journal that brings you the most current IT benchmarking data and analysis, helping you track the technology trends that matter.
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