This installment of CBR focuses on an often-neglected issue: reverse logistics. To help us better understand the potential of the reverse logistics process, and keeping with our standard process, we recruited both an academic and a practicing professional. Our academic on this issue is a returning contributor, Kathryn Brohman, Assistant Professor of Management Information Systems at the School of Business at Queen's University in Kingston, Ontario (Canada). Our practitioner on this issue is Eileen Brown, an Associate Partner in IBM Global Business Services. Eileen has a wealth of experience in supply chain and operations issues having spent more than two decades in this space.

Outsourcing can be an important asset in the firm's arsenal, but it is no panacea, and it must be proactively managed. This very realization is what motivated our interest in an issue entirely dedicated to the client-vendor relationship in the IT outsourcing context.

This month's issue focuses on green IT and its measurement. Our objective is to benchmark current practice and offer tangible guidelines on the measurement of green IT and green IS efforts. Our academic contributor is Brian Donnellan, Professor of IS Innovation at the National University of Ireland, Maynooth, and Co-Director of the Innovation Value Institute. Our practicing contributor is Bhuvan Unhelkar, a Cutter Consortium Senior Consultant.