| Introduction Finding the Real Value in CRM: Leveraging IT Solutions Through the Customer-Driven Approach |
October 2000
In this issue:- October 2000 Cutter IT Journal -- CRM
- CRM: Introduction
- Finding the Real Value in CRM: Leveraging IT Solutions Through the Customer-Driven Approach
- How Broad, How Deep: Lessons from a CRM Implementation
- KCRM: Beyond "Word of Mouse"
- Doing It Their Way: A CRM Primer
- Implementing CRM Solutions Without Developing Indigestion
September 2000
Introduction
Ed YourdonLitigation Avoidance: A Lifecycle Approach
Tom Bragg and Rand AllenIn this issue:- September 2000 Cutter IT Journal -- Litigation
- Litigation: Introduction
- Litigation Avoidance: A Lifecycle Approach
- IT Relationship Management: Four Early Warning Signs of Breakdown
- IT Ethics: Heading Off Legal Challenges by Doing the Right Thing
- You Don't Always Get What You Want But, You Do Usually Get What You Ask For!
- Learnings of an Expert Witness
September 2000
This issue continues to offer practical advice on how to use metrics to make better decisions.
August 2000
Introduction
Ed YourdonLetter to the Editor
Stephen P. HawryshIn this issue:- August 2000 Cutter IT Journal -- Patterns Ready for the Real World?
- Patterns Ready for the Real World?: Introduction
- Letter to the Editor
- The Wisdom of Patterns
- Pattern Languages in Practice: E-Business Consulting and The Timeless Way of Building at Destiny
- Enhancing the Unified Process with Process Patterns
- Deploying Patterns: The IT Organization Perspective
- Macro Patterns: Translating E-Business Strategy into Information Systems Architecture
August 2000
ITMSÂ subscriber surveys tell us what you're looking for to help you with your job. Requests for case studies top the list, so I've included two in this issue.
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