Business Technology & Digital Transformation Strategies

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Digital Strategy, Operating Models & Technology Implementation Insight

Boost business success via insights on emerging trends in digital transformation and IT strategy; practical frameworks you can apply; and guidance from the world’s experts in leadership, IaaS, investment prioritization, operational excellence, sustainable innovation, change management, enterprise agility, and applying emerging technologies.

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Recently Published


Challenges of Cybersecurity Management in Industry 4.0

by Feng Xu, by Xin Luo

Feng Xu and Xin (Robert) Luo argue that because Industry 4.0 leads to potential new cybersecurity risks to manufacturing and supply networks, cybersecurity management must protect industry assets. The authors examine the issues specific to Industry 4.0, the three conventional essential security requirements, present and discuss the challenges of the security management cycle in Industry 4.0, and offer recommendations for cybersecurity management in Industry 4.0.

Skills crisis

The Skills Crisis 4.0: Accepting New Realities

by Barry OReilly

Barry O’Reilly explores whether a skills crisis arising out of Industry 4.0 truly exists. Although organizations perceive a skills crisis as Industry 4.0 makes software a central part of every business, O’Reilly notes that the IT industry has complained of a skills crisis for years. He examines what the skills shortage really is, discusses past approaches to the crisis, and evaluates whether those approaches have worked. He then proposes a new view of the skills crisis and suggests alternative approaches to solving it. O’Reilly sees critical thinking and a reassessment of our view of skills as key com­ponents of resolving the perceived skills crisis.

developing countries

Adopting 4IR Policies in Developing Nations and Emerging Economies

by Doug Hadden

Doug Hadden’s article focuses on the opportunities and threats for governments in developing countries and emerging economies. Governments in developed countries exhibit a sophisticated policy design, enabling them to better exploit Industry 4.0, while developing countries and emerging economies, which have lower government effectiveness and less-sophisticated manu­facturing, face more obstacles to benefit from Industry 4.0. Hadden discusses the government and country context that must be considered when developing policy interventions to optimize the potential of 4IR while mitigating vulnerability. In this context, the author suggests that policymakers use a VUCA (volatility, uncertainty, complexity, and ambiguity) analysis to determine potential and vulnerability. He then recommends public policy interventions to maximize potential and reduce vulnerability.

regulated industry

Bring on Digital Transformation in Regulated Industries

by Joel Nichols

Joel Nichols discusses the barriers and challenges facing regulated industries as they attempt to implement Industry 4.0 technologies and change their ­cul­ture. The article examines the questions that regu­lated industries must address as they embrace digital trans­formation and the advances that specific Industry 4.0 technologies can yield. The author argues that although digital transformation may require more time in regu­lated than in nonregulated industries, “the impact of regulated industry transformation on producers and consumers alike ultimately will be greater than that of the nonregulated sector.”

Using Contact Tracing to Control Pandemics

Using Contact Tracing to Control Pandemics

by Michael Gleeson

People’s increased mobility, facilitated by air travel, has resulted in the increased spread of contagion across geopolitical boundaries. A growing awareness that bioterrorism agents could spread in the same way has raised the level of concern even more. Many practitioners and researchers agree that contact tracing, which is the identification and locating of people who may have been in contact with an infected person, represents an important factor in mitigating the spread of a pandemic.

The Challenges of Disaster Preparedness

The Challenges of Disaster Preparedness

by Theresa Jefferson, by Gloria Phillips Wren

Scientific-based modeling systems contain extraord­inary amounts of data and produce mountains of output. These systems offer almost limitless options for providing the user with informed knowledge. This Advisor seeks to use the concept of technology embeddedness to delineate factors that are prohibiting emergency managers from harnessing the capability of scientific modeling systems when responding to disasters.

A Healthcare Solution for the Future

A Healthcare Solution for the Future

by Frederic Adam, by Paidi O Raghallaigh

The growing prevalence of the Internet of Things, together with plummeting component costs, has made it possible to connect just about anything, from the very simple to the very complex, and to offer remote access, sensing, control, and monitoring. These technologies make it possible for healthcare providers and patients to work together to improve health in novel ways that were previously unimaginable. A critical element in this new model is that focusing on what is happening with the patient when they are not in front of a health pro­fessional, using sensors to deliver remote monitoring and a more complete picture of an individual’s health, is more likely to have an impact than focusing on the brief amount of time spent during in-person medical visits.

customer service
Executive Update

CX Management in the Enterprise, Part II: Budgeting for Initiatives and the Rise of the CCO

by Curt Hall

Here in Part II of this Executive Update series on customer experience (CX) management, we look at survey findings covering budgeting trends for CX initiatives and the status of the “chief customer officer” (CCO) in the enterprise.